Information for clients and patients regarding our recent implementation of a Cancellation Policy. (Effective January 2022 onwards).
We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal Cancellation Policy.
We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.
We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.
14 Day Returns Policy
We accept returns within 14 days as long as the product is returned in an unused and unopened state. The buyer is responsible for covering the cost of return postage.
How to notify the clinic about cancelling an appointment:
Notification is always best given by sending us a message on Facebook or if there are difficulties with you doing so, then by email at firstname.lastname@example.org. The sooner notification is given the sooner we are able to offer your appointment to another customer.
We appreciate your understanding in this matter and look forward to seeing you in the clinic soon.